Maintenance, Hosting & Security
A website isn't finished the day it goes live; software that isn't updated means security holes and the risk of downtime. With SLA-backed maintenance agreements we take care of updates, backups, monitoring and security, keeping your website fast and available at all times.
SLA-backed maintenance, managed hosting, backups, security and privacy compliance.
We also take over websites built by other agencies: first we audit the code, security and performance and report on the current state.
Every action taken as part of maintenance is logged and shared in a monthly report.
Our maintenance agreements set out response and resolution times for each priority level in writing. You know in advance how quickly we will act if a critical outage occurs.
Sound familiar? You are in the right place.
Our Maintenance & Security service is designed to solve the problems businesses run into most often.
Your site has slowed down
Outdated software and full servers drag performance down.
Worried about security holes
Outdated plugins and weak passwords are the most common reasons websites get compromised.
You don't have a backup
Having no recent backup to fall back on after an error or attack is a major loss.
Nobody takes responsibility
When you part ways with your previous agency, the website is left without an owner.
What's included?
The items below can be combined or booked separately, depending on what you need. Your proposal lists exactly which ones are included.
Updates
Core, plugin and dependency updates.
Managed hosting
Performance-tuned servers and a CDN.
Backups
Automatic daily backups and restore tests.
Uptime monitoring
24/7 availability monitoring and alerts.
Security hardening
Firewall, scanning and access control.
Performance optimisation
Speed and Core Web Vitals improvements.
Privacy compliance
Cookie management, data inventory and technical measures under GDPR and KVKK.
Minor development
Content and feature requests within the monthly allowance.
Website takeover
Auditing and taking over sites built by another team.
How we work, step by step
Every stage ends with a tangible deliverable, and we only move on once you have approved it. Timelines are confirmed in your proposal.
See our full processAudit
We report on the current state.
- Code and plugin review
- Security scan
- Performance measurement
Set-up
We secure the infrastructure.
- Monitoring and alerting
- Automatic backups
- Firewall
Maintenance cycle
We carry out regular maintenance.
- Updates
- Backup restore tests
- Performance improvements
Reporting
We send a transparent report every month.
- Work carried out
- Availability and speed
- Recommendations
A scope that scales with your needs.
These packages are a starting point; we refine the scope together during discovery. Pricing depends on the scope you choose and is set out in a tailored proposal.
Essential maintenance
Showcase websites
- Monthly updates
- Daily backups
- Uptime monitoring
Business maintenance
Corporate websites and portals
- Priority support
- Security hardening
- Monthly development hours
Critical systems
E-commerce and business-critical software
- 24/7 emergency response
- High-availability infrastructure
- Strict SLA
What do we measure?
We judge success by metrics we agree on at the start, not by gut feeling. They form the basis of our reports and every improvement decision.
Uptime
Availability rate
Response time
By priority level as defined in the SLA
Backup success rate
Restores that have been tested
Security score
HTTP security headers and scan results
What you receive
- SLA-backed maintenance agreement
- 24/7 uptime monitoring and alerts
- Daily backups and a recovery plan
- Security scans
- Monthly maintenance and performance report
Who is this service for?
- Any business with a live website or software
- Companies that have parted ways with their previous agency
- Websites that can't afford downtime, such as online stores
Questions about Maintenance & Security
For questions specific to your project, speak to one of our project consultants.
Get a quoteYes. We audit it first, report on its condition and prepare the maintenance plan accordingly.
Response times are set out in writing in the SLA, according to priority level.
Contract terms are specified in the proposal; we offer flexible options.
With a planned migration, we switch over with no downtime or within a very short maintenance window.
Healthcare & Clinics
E-commerce & Retail
Law Firms & Consulting
Finance & Insurance
Logistics
Metal, Scrap & Recycling
Accounting & Tax Advisory
Media & PublishingBetter together
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From domain to launch: turnkey, fast and easy-to-manage websites.
E-commerce Websites & Platforms
Online stores with payment, marketplace, ERP, shipping and e-invoicing integrations.
Custom Software Development
Business software, SaaS, customer portals, APIs and process automation.