UI/UX & Product Design
We turn complex business processes into simple, clear screens. From mobile apps and admin panels to customer portals and SaaS products, we create product designs that are grounded in research, tested and built to scale.
User-centred interfaces for apps, dashboards and SaaS products.
User experience decides whether a product gets adopted. We use interviews and observation to understand how people actually work, and base our decisions on evidence rather than assumptions.
At the end of the design process you receive more than screens: a design system your developers can implement quickly, user flows and a product roadmap backed by test results.
In product design our goal isn't just attractive screens, but helping users complete their tasks faster and with fewer errors. That's why we evaluate every design decision against measurable criteria such as task completion time, error rate and user satisfaction.
Sound familiar? You are in the right place.
Our Product Design service is designed to solve the problems businesses run into most often.
Users don't adopt the product
Complicated flows and unclear screens make people give up on a product.
Too many support requests
Poorly designed interfaces leave your team answering the same questions over and over.
Every screen looks different
Without a design system, inconsistency grows and development slows down.
New features don't fit
Interfaces that weren't designed to scale need a redesign every time something is added.
What's included?
The items below can be combined or booked separately, depending on what you need. Your proposal lists exactly which ones are included.
User research
We uncover user needs through interviews, surveys and analytics data.
Personas & journey maps
We visualise user types and their touchpoints with the product.
Information architecture
We make complex navigation and data structures easy to understand.
Interaction design
We design every flow, state and error scenario in full.
Dashboards & data visualisation
We make tables, charts and reporting screens easy to read.
Usability testing
We test prototypes with real users and improve them.
Design system
We standardise your product language with tokens, components and usage rules.
Mobile app design
Interfaces that follow iOS and Android platform guidelines.
UX audit
We report the weak spots in your existing product and propose solutions.
How we work, step by step
Every stage ends with a tangible deliverable, and we only move on once you have approved it. Timelines are confirmed in your proposal.
See our full processResearch
We get to know your users and business goals.
- User interviews and surveys
- Analysis of analytics and support tickets
- Competitor product review
Definition
We prioritise the problems.
- Personas and task analysis
- User journey map
- Definition of success metrics
Structure
We design the flows and the framework.
- Information architecture
- User flows
- Wireframes
Design
We create the interfaces and the system.
- High-fidelity interfaces
- All states and error scenarios
- Design system
Testing & refinement
We validate with real users.
- Usability testing
- Reporting of findings
- Revisions and handover
A scope that scales with your needs.
These packages are a starting point; we refine the scope together during discovery. Pricing depends on the scope you choose and is set out in a tailored proposal.
UX audit
Teams that want to improve an existing product quickly
- Heuristic evaluation
- Prioritised list of issues
- Quick-win recommendations
Product design
New products or major redesigns
- Research and flows
- Design of every screen
- Design system
- Usability testing
Dedicated design team
SaaS products and platforms that evolve continuously
- Designers embedded in your sprints
- Ongoing research and testing
- Design system maintenance
What do we measure?
We judge success by metrics we agree on at the start, not by gut feeling. They form the basis of our reports and every improvement decision.
Task completion rate
Share of users who successfully finish a target task
Time on task
Average time needed to complete a task
Error rate
Number of errors users make within a flow
SUS score
Score on the System Usability Scale
What you receive
- User research report
- Personas and journey maps
- User flows and wireframes
- High-fidelity interfaces
- Design system and component library
- Usability test report
Who is this service for?
- Companies building SaaS and software products
- Existing products that users struggle with
- Brands planning a mobile app
- Organisations renewing internal dashboards and portals
Questions about Product Design
For questions specific to your project, speak to one of our project consultants.
Get a quoteYes. We review your current product and deliver a prioritised improvement report.
We work with people who represent your audience — your own customers or panel participants.
Yes. We adapt to your sprint rhythm and embed our designers as part of your team.
It keeps every screen consistent and significantly shortens the design and development time for new features.
For qualitative tests, 5–8 users are usually enough to uncover most problems.
Yes. We apply WCAG 2.2 AA criteria at the design stage.
Finance & Insurance
Startups
Technology & SaaS
Nonprofits & Public SectorBetter together
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